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FAQ

DELIVERY & RETURN

Can I change my order or delivery address?

Once the order is validated, it is not possible to modify or cancel it. On
invites you to contact customer service at: patience@lespanacees.com

How soon will I receive my order?

Once your order has been validated, you will receive it on average within 5 working days for
France and 10 working days for abroad. Please note, however, that during the
launch period, the preparation time for your order may be extended. In the case
of delivery outside Metropolitan France, administrative and/or customs charges
may be applied by the carrier.

How do I track my order?

Several emails will be sent to you in order to confirm your order, to
inform you of the preparation of your parcel, then of its expedition. You will be able to follow
the progress of your order thanks to the parcel number which will be communicated to you at
.

I live abroad, can I have a Les Panacées product delivered?

Of course we do! We deliver all over the world

How much are the shipping costs?

For all orders in France, the shipping cost is 3,50€ up to 35€
, beyond this amount, delivery is free in Metropolitan France. For
other countries, shipping costs are calculated according to the country of delivery.

What to do if there is a delivery problem?

Send us an e-mail to patience@lespanacees.com, we will find a solution together
as soon as possible!

OUR PRODUCTS

What is the difference between Les Panacées solid shampoo and body soap?

N.C.

Do Les Panacées products contain sulphates, silicones or other micro plastics?

Our products contain no sulphates, no silicones, no endocrine disruptors and
above all they are 0 plastic.

For which hair types is Les Panacées solid shampoo recommended?

Our solid shampoos have been developed for all hair types.

Are your products Vegan?

All our products are vegan.

Are Les Panacées products tested on animals?

None of our products are tested on animals.

Where are Les Panacées products made?

Our shampoos, conditioners and solid soaps are made in a family-run soap factory
near Avignon.
Our balms and essential oils are produced near Toulouse by a plant enthusiast
.
The perfumes are developed and produced in Grasse.
The cardboard boxes are made in a print shop run by two brothers near Grenoble.
For the moment our cork boxes are produced in Spain, we are working on the subject
to remain fully Made In France.

How to use Les Panacées solid shampoo?

Lather the shampoo in your hands for a few seconds and then on your hair
for a few moments. Once a creamy lather appears in your hair,
put the shampoo down and massage your hair until you obtain a generous
lather. Rinse as usual.
Rub for 15 seconds in your hands to create a gentle lather.
Apply to wet hair in small circular motions until you have a
generous lather. Massage in. Rinse thoroughly.

How to use Les Panacées solid conditioner?

There are two possible uses depending on the condition of your hair.

Dry and brittle hair:
The day before your treatment or just before, apply a bath of vegetable oil (olive or coconut
are ideal) to your dry hair. Shampoo your hair and then, once rinsed,
apply the conditioner to your hair by gently lathering the
bar up and down. Leave on for 2 minutes and then rinse.

Normal and smooth lengths:
Apply your conditioner directly to your lengths after shampooing.
Lather the bar very lightly from top to bottom. Leave on for 2 minutes, then
rinse.


Once used, rinse the conditioner lightly and put it back in its cork travel case
. Ideally, dry it lightly in your towel before closing
the case.

How to use Les Panacées solid balm?

Apply the balm to damp, but not wet, skin in small circular massages
without pressing hard. The balm will melt gently on contact with the warmth and moisture of your skin
. A moisturizing film will be created. Put the balm on
and spread the film over the surface to be moisturized.
Avoid leaving it near a heat source. Our balm remains solid up to 35°.

Should I use a conditioner?

If you are used to using one because your hair is difficult to detangle, you
can use our conditioner. If your hair is very dry, don't hesitate to do
an oil bath the day before your hair routine; the conditioner will remove all
excess oil and leave your hair silky soft.
If your hair is normal, the solid shampoo can perfectly stand alone.

How long does Les Panacées solid shampoo last?

Travel size (25g) - depending on the nature of your hair, a travel size is suitable for
about 15 to 20 washes.
Home size (75g) - the home size is suitable for about 60 washes.
One wash is sufficient with our solid shampoo.
To preserve your solid products as much as possible, we recommend not to leave
soaking in water.

Are Les Panacées products suitable for pregnant women?

N.C.

Are Les Panacées products suitable for young children?

Our solid products are already used by young children from 1 year of age. However
the use of our products on young children depends on their sensitivity to products
with synthetic fragrances.

Why use your Panacea solid shampoo rather than another?

For all the well-being it provides. Switching to solids has never been as easy and
pleasant as with Panaceas. It is not a question of changing your habits and losing the
feeling of happiness of being in the shower. With our Les Panacées products, we
take your senses on a journey while guaranteeing products that are good for you.

Is it possible to find Les Panacées products in shops?

You can find a list of our outlets on our dedicated page.

Why did you choose to use synthetic perfumes?

We wanted to maintain the same pleasure in the shower even with solid products
and to keep hair and skin scented throughout the day. We
called on specialists in this field as we went to Grasse
to develop these unique fragrances with renowned artisans.

Why did you choose to use essential oils?

N.C.

Are your products natural?

Our products are between 94% and 97% natural ingredients.

Are you certified organic?

No, and this is partly a choice.
Although our essential oils are 100% organic, our finished products are not. We
have done our best to favour local and natural production rather than
sourcing organic raw materials from the other side of the world.

Can we personalise product packaging?

Yes, we offer the possibility to personalise your packaging to add whatever
you wish. However, the minimum order quantity for this customisation is
of 500 units. Please feel free to send us an email to patience@lespanacees.com
to discuss this further.

What is the PH of your products?

N.C.

What is SCI?

SCI (Sodium Cocoyl Isethionate) is a surfactant derived from coconut oil. It is a
foaming and washing agent. It guarantees a smooth and natural foam.

Are your products mixed?

Of course! Everyone can use our products :) we have developed
different fragrances to please as many people as possible.

PAYMENT

What payment methods do you accept?

We accept Visa, MasterCard and also American Express. You can also
finalize your order with Paypal.

Are the payments secure?

Payments are secured with the 3D secure system.

How long will I be charged after I place my order?

Once your order has been placed, you will be debited at the time of dispatch of
your order, which is usually 24-48 hours after the order has been placed.

THE PANACEES

Where does the name Les Panacées come from?

You can find our inspiration on our dedicated page.

Contact us

Contact us if you have any questions. We will answer you as soon as possible. (Usually within 24 hours)

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