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TERMS & CONDITIONS

The General Terms and Conditions of Sale described below are concluded between LES PANACÉES, SAS with a capital of €5,500, registered in the Paris Trade and Companies Register under number 840 761 787, having its registered office at 68, rue du Cherche Midi 75006 Paris, hereinafter referred to as "Les Panacées", on the one hand, and on the other hand, any person who has made a purchase on the www.lespanacees.com website, hereinafter referred to as the "Customer". Any customer who buys on the site www.lespanacees.com, hereinafter referred to as "the site" is deemed to have read and accepted in full the general conditions of sale below before validating his order.

ARTICLE 1 - DEFINITIONS

Customer: shall designate any user purchasing a Product via the Site.

Order: refers to the process of selecting the Products that the Client wishes to purchase and have delivered. An Order is finalized when the Customer has selected the Products he/she wishes to have delivered and when he/she has paid the amount to be paid. Once finalised, the Sales Order is taken care of by LES PANACÉES who will proceed with the delivery of the Products ordered in accordance with the terms and conditions of these GTC.

Contract: means these GTC. Consequently, the Customer waives the right to rely on any contradictory document which would be in conflict with the Contract and which would consequently be unenforceable against LES PANACÉES.

Personal data: refers to all the personal information relating to the Customer, a natural person, provided by the Customer at the time of the Order.

Parties: refers jointly to LES PANACÉES and the Users of the Site.

Products: shall designate the products available for sale on the Site.

User: refers to any natural or legal person accessing the Site, whether or not they are a Customer.
 

ARTICLE 2 - PURPOSE OF THE GCS

2.1. The purpose of these GTC is to define the conditions under which the Users can access the Site, place Orders and manage the relationship between LES PANACÉES and the Users, including all the rights and obligations arising therefrom.

2.2. They apply to the relations between the Users among themselves and between the Users and LES PANACÉES. All Users undertake to comply, without restriction or reservation, with these GTC, whether they visit the Site or place an Order. The GTC are notified to the Users for acceptance prior to any Order on the Site.

2.3. LES PANACÉES reserves the right to modify these conditions over time. The conditions applicable to any order are those in force at the time the order is placed.

2.4. The version of the GTC which prevails is the latest version available on the Site.

2.5. Each new Order requires the acceptance of the T&C by the Customer, which the latter acknowledges and accepts. If Users do not accept the T&C or their subsequent modifications, they must renounce any use of the Site.

2.6. The User declares that it has obtained from LES PANACÉES, prior to its Order, all the information on the Products and the delivery terms. It declares that it is solely responsible for the choice of Products and their suitability for its needs.

2.7. The User must be a duly represented legal entity or a natural person of legal age who has the legal capacity to place an Order on the Web site. Failing this, the User must have the authorisation of his/her legal representative to place an Order, which he/she expressly acknowledges and accepts.
 

ARTICLE 3: PRICES

All the prices presented on the Website are in euros, including all taxes. LES PANACÉES reserves the right to modify its prices without notice. The prices applied to the Customer correspond to those displayed on the Site at the time of his Order.

These prices do not include the shipping costs, which are invoiced in addition to the price of the products purchased. Shipping costs will be indicated before the Sales Order is placed. The different shipping methods are indicated on the Site; they may be modified at any time by LES PANACÉES.
 

ARTICLE 4: PRESENTATION OF THE PRODUCTS

The products visible on the www.lespanacees.com website can only be delivered while stocks last. If the product is not available, LES PANACÉES undertakes to inform the customer by e-mail as soon as possible. The customer will then have the possibility of choosing another article or cancelling his order and being reimbursed.

Any complaint by the customer concerning the order or the delivery of an unavailable article will be considered unfounded.

LES PANACÉES endeavours to describe the products offered for sale as accurately as possible. However, LES PANACÉES may not be held liable for any errors in this presentation. The illustrations and photos of the products supporting the text are not part of the contractual field. LES PANACÉES may not be held liable under any circumstances on the basis of the said illustrations / photos.
 

ARTICLE 5: ORDERING

Any Order implies acceptance of these General Terms and Conditions of Sale, without prejudice to the specific contractual terms and conditions agreed between the Parties.

The User can browse the Site without any obligation to purchase. In order to place an Order, the Customer selects the Products of his choice on the Site and adds them to his virtual shopping basket.

The Customer is required to provide complete, up-to-date and accurate information, and LES PANACÉES shall not be held liable in this respect. The Customer is hereby informed that some of the information requested is mandatory for the proper execution of the Sales Order placed, which the Customer expressly acknowledges and accepts.

Before validating the Sales Order, the Customer has the possibility to check the details of the Sales Order and to correct any possible errors.

Once the Sales Order has been finalised, LES PANACÉES will confirm the acceptance of the Sales Order by sending an e-mail to the Customer at the address indicated in the Sales Order.

The distance selling contract is concluded from the moment the Customer confirms his or her order by validating the payment. The client is considered to have fully understood and accepted the contents and conditions of the Sales Order in question, notably the General Terms and Conditions of Sale, the fact that the Sales Order implies an obligation on the part of the client to make payment, as well as the prices, quantities, and delivery times of the products offered for sale and ordered by the client. The Sales Order will be validated once payment has been received in full by LES PANACÉES.

Once this stage has been validated, the customer will no longer be able to cancel the Sales Order. The sale will be definitive (subject to the Customer exercising his or her right of withdrawal under the conditions set out in article 8 of these General Terms and Conditions of Sale). The Sales Order will be confirmed to the Client by any appropriate means and an e-mail will be sent to the Client upon receipt of the Sales Order.

In the event that one or more Products are unavailable when the Sales Order is placed, the Client will be informed by e-mail. The Client will have the choice of either being reimbursed for the amount corresponding to the unavailable Products, or of choosing another product for the same price as the unavailable Products.In any event, LES PANACÉES shall not be held liable for any loss suffered by the Customer, nor shall it be liable for any damages.

LES PANACÉES may modify the range of products offered for sale on the Site at any time, without prejudice to the Orders placed by the Customer.
 

ARTICLE 6: PAYMENT CONDITIONS

The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, in accordance with the following terms and conditions:

By bank cards: Visa, MasterCard, American Express, Discover, Diner's Club, JCB, Union Pay, Apple Pay, Paypal.

LES PANACÉES shall not be obliged to deliver the Products ordered by the Customer if the Customer does not pay the price in full in accordance with the conditions set out above.

Payments made by the Customer shall only be considered as final once LES PANACÉES has received the sums due.

Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that LES PANACÉES may be entitled to take against the Customer in this respect.

In addition, LES PANACÉES reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of orders in progress made by the Customer.

No additional costs, in excess of the costs borne by LES PANACÉES for the use of a means of payment, may be charged to the Customer.
 

ARTICLE 7: DELIVERY

Delivery costs will be specified on the Web Site, including all taxes, during the Order process and must be accepted by the Customer at the time of validation of the Order.

They will appear on a specific line separate from the one specifying the price of the Products.

It is expressly stated that the amount of the delivery costs may vary according to the territory in which the Products are delivered, which the Customer acknowledges and expressly accepts.

Delivery times exclude Saturdays, Sundays and public holidays.

In application of Article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the time limits specified during the Order process for the Products and prior to the validation of the said Order.

However, as LES PANACÉES uses an external service provider (La Poste - Lettre de suivie) for the delivery of the Products, LES PANACÉES is totally dependent on this third party service provider. The delivery times indicated on the Site may therefore be affected by the service provider without LES PANACÉES being liable for these delivery delays and the consequences that may result therefrom.

The transfer of risks and liability relating to the Products takes place upon receipt of the Products by the Customer and when the tracked letter is indicated on the La Poste tracking site as "Delivered". From this date, the Customer shall be solely and exclusively responsible for the Products, as well as for their use and any consequences that may arise from them. Consequently, the Customer undertakes to check, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged.
 

ARTICLE 8: RETURN & EXCHANGE

In accordance with article L221-24 of the French Consumer Code, the client has 14 days to exercise his/her right of withdrawal. Within the 14 days following the date of receipt of the goods ordered, the Customer may therefore request the exchange or reimbursement of the item(s) purchased without having to justify the reasons or pay any penalty, provided that the Products are returned in their original packaging and in perfect condition allowing them to be put back on the market, accompanied by the purchase invoice.

Beyond the 14-day period, LES PANACÉES shall be free to refuse the exchange, the credit note or the reimbursement

In order to exercise the right of withdrawal, the Customer must notify LES PANACÉES (68 rue du Cherche Midi Paris 75006 - www.lespanacees.com) of its decision to withdraw before the expiry of the time limit by means of an unambiguous statement (e.g. letter sent by post or e-mail).

The return of the Product is carried out at the Customer's risk. If the package is lost, stolen or damaged when the Product is returned, LES PANACÉES reserves the right to refuse to refund the returned Product(s).
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased will be reimbursed; the return costs will be borne by the Customer.

The exchange (subject to availability) or the reimbursement will be made within 14 days from the receipt by LES PANACÉES of the Products returned by the Customer under the conditions set out in this article.
 

ARTICLE 9: CONFIDENTIALITY

In accordance with the amended "Data Protection Act" n°78-17 of 6 January 1978, the processing of the Customer's personal data is governed by the CNIL and the Customer has the right to access, modify, rectify and delete the data concerning him/her by contacting LES PANACÉES, 68 rue du Cherche Midi Paris 75006 - www.lespanacees.com.

The Customer may subscribe to the LES PANACÉES newsletter and thus choose to be regularly informed of the offers proposed. It may, at any time, unsubscribe by clicking on the link provided for this purpose on each newsletter.
 

ARTICLE 10: INTELLECTUAL PROPERTY

The LES PANACÉES website and all the elements contained therein, whether visual, textual or audio, are the exclusive property of LES PANACÉES. Any total or partial reproduction without agreement is prohibited and punishable by law.
 

ARTICLE 11: LIABILITY

LES PANACÉES shall not be held liable for any events, inconveniences or damage inherent in the use of the Internet network, in particular in the event of a break in service, external intrusion or the presence of computer viruses.

Furthermore, LES PANACÉES shall not be held liable for the non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flooding or fire. LES PANACÉES shall not be held liable for any indirect damage, operating loss, loss of profit, damage or expenses that may arise as a result of the present contract.
 

ARTICLE 12: LEGAL GUARANTEES

The products sold on the site www.lespanacees.com are subject to the legal guarantee of conformity set out in Articles L.217-4 and following of the Consumer Code and the guarantee against hidden defects set out in Articles 1641 and following of the Civil Code.
 

ARTICLE 13: CUSTOMER SERVICE AND SUPPORT

For any question regarding your order, its shipment and its follow-up, you can contact LES PANACÉES:

By e-mail at : sigrid@lespanacees.com or patience@lespanacees.com

By post: LES PANACÉES, 68 rue du Cherche Midi, 75006 PARIS